Question 1

How do I sign up for PrepLab?

Accepted Answer

Open the Sign up page from the site header, enter your email, choose a password and type it a second time to confirm, then tick the box to accept the Terms and Privacy Policy. We'll send a verification link to that address — click it to activate the account, then sign in. You can also continue with Google instead: there's no password to manage on PrepLab's side, and it skips the verification email entirely.

Question 2

I didn't receive the verification email — what should I do?

Accepted Answer

First, check your spam or junk folder — transactional email sometimes lands there. If it's not there, use the Resend verification email action on the sign-in page and we'll send a fresh link. Verification links are single-use and expire after a short window, so always use the most recent email we sent you.

Question 3

I forgot my password. How do I reset it?

Accepted Answer

Use the Forgot password link on the sign-in page and enter the email you signed up with. We'll send you a single-use reset link that expires after a short window. Open it, choose a new password, and sign in again with the new credentials.

Question 4

Can I sign in with Google?

Accepted Answer

Yes. Click Continue with Google on the sign-in page and complete the Google prompt. Google returns your email address and a stable identifier to us, which we use to recognise your account on future sign-ins. If you originally signed up with email and password, please continue using that method to avoid any account-linking surprises.

Question 5

How do I delete my account?

Accepted Answer

Open your Dashboard, go to the Profile tab and use Delete account. You will be asked to type DELETE to confirm, because it is permanent: the account is closed and your access to everything you bought ends, so download anything you want to keep first. We anonymise the account rather than deleting the record outright, because your payment records point at it and are kept for accounting and tax. If you only want to stop paying, cancel your subscription instead — that keeps the lessons you bought outright.

Question 6

My account is disabled — what does that mean?

Accepted Answer

PrepLab can disable an account in cases of suspected abuse, suspected account compromise, or a violation of the Terms of Service. A disabled account cannot sign in or access content. If you believe your account was disabled in error, contact us at the email at the bottom of this page and we'll look into reinstatement.

Question 7

How do I buy a single lesson?

Accepted Answer

Open the lesson from the Lessons page, click Buy, and complete checkout in WayForPay. Once the payment is confirmed the lesson appears in your Dashboard under My Lessons, along with the PDF and any Miro or Canva board links that come with it.

Question 8

What payment processor does PrepLab use?

Accepted Answer

All payments are processed by WayForPay, a Ukrainian payment processor. Your card details go directly to WayForPay during checkout — PrepLab never sees or stores your card number, CVV, or expiry date. We keep only the order references and transaction outcomes that WayForPay returns to us, so we can match a payment to your lesson or subscription.

Question 9

What does a lesson purchase include?

Accepted Answer

A purchase unlocks the lesson PDF — the tutor PDF and the student PDF where both are available — plus any Miro and Canva board links published with the lesson. Everything stays available in your Dashboard under My Lessons for as long as your account exists.

Question 10

Are there any free lessons?

Accepted Answer

Yes. Lessons marked as Free can be opened by anyone — no account, no sign-in, and no purchase required. Look for the Free badge on the Lessons page — free lessons sit in the catalogue alongside the paid ones.

Question 11

Can I get a refund?

Accepted Answer

Lessons are digital and delivered immediately, so purchases are non-refundable once the file has been issued to you — with the exceptions consumer law requires, such as the statutory rights of buyers in the EU and the UK, or a file that was faulty or not as described. If you think a charge is wrong, write to us with the date and the amount and we will look into it.

Question 12

What subscription plans do you offer?

Accepted Answer

Three: monthly, 6-month and 12-month. The monthly plan renews until you stop it; the 6- and 12-month plans are one-time payments that unlock access for that period and never auto-renew. Both longer plans work out cheaper per month than paying monthly. See the Pricing page for the current figures.

Question 13

What does a subscription unlock?

Accepted Answer

An active subscription gives you full access to every published lesson and lesson set in the catalogue, for as long as the subscription is active. That includes the tutor and student PDFs and the associated Miro and Canva board links for each lesson.

Question 14

How do I cancel my subscription?

Accepted Answer

You can cancel from your Dashboard, on the Subscription tab. When you cancel, your subscription stays active until the end of the period you have already paid for. After that period your subscription will not renew. We make a best-effort cancellation request to WayForPay; in the rare event that a renewal still attempts, contact support and we'll resolve it.

Question 15

What happens when my subscription expires?

Accepted Answer

When your subscription ends, you lose access to the lessons that were unlocked only by the subscription. You keep full access to any lessons you bought individually — those stay in your Dashboard regardless of subscription state.

Question 16

Can I re-subscribe after cancelling?

Accepted Answer

Yes. You can subscribe again at any time from the Pricing page, and the new subscription starts a fresh billing period through WayForPay.

Question 17

What's the difference between a lesson and a lesson set?

Accepted Answer

A lesson is one self-contained piece of teaching material — the tutor and student PDFs plus any Miro or Canva boards. A lesson set is a run of lessons in teaching order: lesson 1 introduces, lesson 4 consolidates, and each one builds on the last, so you can commit to a whole term instead of choosing again every week. Sets have their own Lesson Sets page. A set costs exactly what its lessons cost — you are paying for the sequencing and the single checkout, not a discount.

Question 18

What's the difference between the tutor PDF and the student PDF?

Accepted Answer

Where both are available, every lesson ships as two PDFs: the tutor PDF carries the teacher notes, answer keys, and tutor-only commentary; the student PDF is the version you share with your student before or during the lesson. Both are included with every purchase or active subscription.

Question 19

What are the Miro and Canva boards for?

Accepted Answer

They're interactive board templates that complement the PDF. When a lesson includes a Miro or Canva link, you can copy the template into your own Miro or Canva account and use it live with your student. You'll need your own free account on those platforms to copy and edit the board.

Question 20

Which CEFR level should I choose?

Accepted Answer

Pick the level your student is working at, not the one they are aiming for. A1 is elementary — first words to first conversations. A2 is pre-intermediate, everyday situations. B1 is intermediate, opinions and stories. B2 is upper intermediate, work and abstract topics. C1 is advanced, nuance and register. C2 is proficient, near-native precision. Lessons that sit between two levels are tagged with both, so a B1–B2 lesson works for a strong intermediate and a cautious upper-intermediate alike.

Question 21

Can I request a lesson that isn't in the library?

Accepted Answer

Yes, and we would like you to. Write to us with the level, the focus and what your student actually needs — requests from tutors are one of the main things that decide what we build next. We reply within a few business days.

Question 22

How do I find lessons for a specific holiday or season?

Accepted Answer

Open the Calendar from the site nav. It maps lessons and sets to upcoming dates so you can plan ahead for holidays, seasons, and themed weeks. Each calendar entry links straight through to the relevant lesson or set page.

Question 23

How do I filter or search the catalogue?

Accepted Answer

The Lessons page has keyword search plus filters for lesson focus, CEFR level and lesson topic, and a toggle between lessons and sets. Lesson Sets is a separate page with its own search and filters. Combine the search box with the filters to narrow things down to what you need for an upcoming session.

Question 24

Can I send the student PDF to my students?

Accepted Answer

Yes. Print it, email it, or share it on screen — the student PDF exists to be given to the people you teach, and there is no cap on how many of your own students receive it. What you may not do is pass materials to another tutor, or resell them. The licence is personal to you: one tutor, one account.

Question 25

Can I edit or adapt a lesson?

Accepted Answer

Yes, for your own teaching. Cut an activity, change the names in a roleplay, retime a stage to suit your student — the plan is a starting point, not a script. The one thing to leave alone is the branding: please don't remove the PrepLab logo, name or marks from any PDF, board or design you pass on.

Question 26

I teach at a language school — can my colleagues use my lessons?

Accepted Answer

Not on your account. Every tutor who teaches from PrepLab material needs their own account and their own purchase or subscription — access follows the tutor, not the school. Schools and corporate training teams are welcome; each trainer simply signs up separately.

Question 27

How long does a lesson take to teach?

Accepted Answer

Every lesson is built to fit one academic hour, and timed against real sessions before it is published — that is one of the things we check. Longer lessons exist where the topic needs the room; the duration is shown on every lesson card and on the lesson page, so you know before you buy.

Question 28

Can I use a lesson with a group as well as one-to-one?

Accepted Answer

Yes. We teach both, and the tutor PDF says how a stage runs solo and how it runs with a group — pairings, timings and which activities to swap. The two are genuinely different, so we write both rather than leaving you to improvise the group version.

Question 29

Do I need my own Miro and Canva accounts?

Accepted Answer

Only if you want to use those boards. The lesson works fully from the PDFs alone. Where a Miro or Canva link is included, you copy the template into your own free account and can then edit it — a free plan on either is enough for what our templates use.

Question 30

Can I download the files and teach offline?

Accepted Answer

Yes. Both PDFs download from your Dashboard — each lesson has a download button next to the tutor and student PDF — so you can teach with no connection at all. Miro and Canva boards are hosted by those services and need to be online.

Question 31

Who writes the lessons?

Accepted Answer

Two English teachers — the people who run PrepLab. Both of us are CELTA certified with a Pass A, and between us we teach teenagers and adults, one-to-one and in groups, including business and corporate clients. Nothing is outsourced to content writers, which is why the structure, level and timing stay consistent from one lesson to the next.

Question 32

How do you know a lesson actually works?

Accepted Answer

Because we teach it before you do. One of us writes the lesson; the other reads it cold and gives feedback on the aim, the sequence and the level. Then it is taught to real students — individuals and groups — and we collect their feedback, not just our own impression of how it went. A lesson is published only once both of us have approved it and it has survived a real session.

Question 33

How often do you add new lessons?

Accepted Answer

At least two every week, on top of the 100+ already in the library. Requests from tutors are a large part of what decides which ones we build next.

Question 34

What methodology do you follow?

Accepted Answer

CELTA standards and current methodology practice. In plain terms: every lesson serves one clear aim rather than touching five things loosely, the stages build toward that aim, and the practice actually produces the target language instead of merely mentioning it.

Question 35

I can't open the PDF — what should I check?

Accepted Answer

A few quick checks: make sure you're signed in with the same account that purchased the lesson (or that has an active subscription); for free lessons no sign-in is needed at all. If you opened the PDF a while ago, the signed download URL may have expired — go back to Dashboard → My Lessons and request the file again to mint a fresh URL. If ?mode=view fails in your browser, try ?mode=download instead — PrepLab uses a single download endpoint that supports both modes.

Question 36

I bought a lesson but don't see access — what now?

Accepted Answer

First, make sure you're signed in with the same account you used at checkout, then open your Dashboard and check My Lessons. The WayForPay webhook that grants access can take up to about 30 seconds to resolve, so refresh after a brief wait. If access still hasn't appeared, contact us at the email below with your WayForPay order reference and we'll sort it out.

Frequently Asked Questions

Account & Sign-In

Purchases & Access

Subscriptions

Lessons, Sets & Content

Teaching With PrepLab

How Lessons Are Made

Troubleshooting & Contact

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